RETURNS & REFUNDS POLICY

Australian Consumer Law

Our goods come with guarantees that cannot be excluded under Australian Consumer Law. You are entitled to a replacement or refund for a major failure, and to have goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure.

Nothing in this policy limits or excludes your rights under Australian Consumer Law.

Faulty or Incorrect Goods

We accept returns where goods supplied by GameOn Motorsports are:

  • Faulty or defective due to a manufacturing issue

  • Incorrectly supplied

  • Damaged in transit

  • Not operating in accordance with their stated specifications

If your order arrives faulty or incorrect, please notify us within 30 days of receipt by phone or email. Where the issue is confirmed to be the fault of GameOn Motorsports or the manufacturer, we will offer an appropriate remedy in accordance with Australian Consumer Law, which may include repair, replacement, or refund.

Liability is limited to the product supplied and does not extend to damage to vehicles, engines, or other components.

Warranty Assessment Process

All warranty claims are subject to inspection and assessment. Where required, products may be forwarded to the manufacturer or supplier for testing and verification.

GameOn Motorsports remains your point of contact throughout the warranty process. Timeframes for assessment and resolution may vary depending on the nature of the product and supplier requirements.

If an immediate replacement is required prior to warranty assessment, the replacement item and associated freight costs must be purchased upfront. A refund or credit will be issued if the warranty claim is approved.

Motorsport & Competition Use

Many products sold by GameOn Motorsports are designed for motorsport, race, or off-road competition use and are subject to increased stress, heat, vibration, and wear.

Warranty does not apply to failures or damage resulting from:

  • Incorrect installation or wiring

  • Improper tuning, calibration, or configuration

  • Vehicle condition or supporting component failure

  • Motorsport or competition use beyond manufacturer design limits

Performance outcomes and component lifespan will vary depending on application and use.

Change of Mind & Exchanges

Change-of-mind returns or exchanges are accepted at our discretion where:

  • The product is unused

  • Packaging is unopened and in original condition

  • Notification is received within 7 days of delivery

Shipping and handling charges are non-refundable. Customers are responsible for return postage costs. Items returned used, opened, installed, or damaged will not be accepted.

Non-Returnable Items

The following are not eligible for return unless faulty under Australian Consumer Law:

  • Installed or used products

  • Electrical components once opened

  • Custom-ordered or special-order items

  • Clearance or discounted items (unless faulty)

How to Request a Return

To request a return, please contact us with the following information:

  • Full name and contact details

  • Invoice number and date of purchase

  • Product details

  • Reason for return

Phone - 0434 162 858

Email - sales@gameonmotorsports.com.au